Refund policy

RETURN & REFUND POLICY

Last updated: April 9, 2026

🛑 RETURNS POLICY – HYPPERWATTZ (UK)

At Hypperwattz, we sell technical and specialised products, including electric bike conversion kits, motors, and batteries.

Due to the nature of these products, certain items are not eligible for return or refund, in accordance with the UK Consumer Contracts Regulations 2013.

📦 RIGHT TO CANCEL (14-DAY PERIOD)

Under UK law, you have the right to cancel your order within 14 days of receiving your goods, but only for eligible items.

To qualify:

  • The item must be unused

  • The item must be in its original packaging

  • The item must not be a technical or customised product

❌ NON-RETURNABLE ITEMS

The right to cancel does not apply to the following:

  • Electric bike conversion kits

  • Batteries and motors

  • Custom-made or configured products

  • Any product that has been opened, installed, or used

  • Technical items where handling goes beyond reasonable inspection

  • Gift cards and discounted/promotional items

⚠️ Important:
E-bike kits, batteries, and motors are sensitive technical products and cannot be returned or refunded once installation has been attempted, completed, or modified in any way.

🔧 DEFECTIVE OR INCORRECT PRODUCTS

If you receive a defective, damaged, or incorrect item, you must contact us within 3 days of delivery.

📧 Email: [your email here]
📱 WhatsApp: [your number here]

Please include:

  • A clear description of the issue

  • Photos and/or videos showing the problem

If your claim is approved, we may offer:

  • A replacement

  • Store credit

  • A partial or full refund

💸 REFUND CONDITIONS

Refunds may only be issued if:

  • The product is defective or not as described

  • The request is made within 30 days of purchase

  • The product has not been installed, used, or modified

⛔ NON-REFUNDABLE SITUATIONS

Refunds will not be issued in the following cases:

  • The product does not fit your bike (all specifications are provided on our website)

  • Installation errors (e.g. damaged motor cable, incorrect assembly, misuse)

  • Products that have been used, installed, or modified

  • Requests made more than 30 days after purchase

📌 RETURN PROCESS

  • Returns must be requested and approved before being sent back

  • Unauthorized returns may be refused

  • Customers are responsible for return shipping costs unless the item is defective

💳 REFUND PROCESSING

Approved refunds will be issued to the original payment method within 10 business days, excluding bank processing times.

If you have not received your refund after 15 business days, please contact us:

📧 Email: [your email here]
📱 WhatsApp: [your number here]

🙏 FINAL NOTE

By purchasing from Hypperwattz, you acknowledge that our products are technical in nature and require proper installation and handling.